Terms of Service

1.2 Work Scope

The specific work to be performed will be described in our written estimate or service agreement. Work not specifically listed in the estimate is not included unless expressly authorized by a representative of Bernie's in writing.

1.3 Additional Work

If our technician identifies additional work needed during service, we will notify you and provide a separate estimate. Additional work will only be performed with your written approval. You may decline additional recommendations without penalty.

2.2 Payment Terms

• Payment is due upon completion of service unless other arrangements are made
• We accept cash, check, credit cards, and electronic payment
• A service charge will apply for insufficient funds or failed payments
• Late payments may incur a 1.5% monthly interest charge (18% annually)

2.3 Taxes & Additional Charges

All estimates are subject to applicable Illinois sales tax (10.25% in most Chicago areas). Additional charges may apply for after-hours service (nights and weekends), holiday service, or work in hazardous conditions.

2.4 Financing Options

We offer financing options for equipment purchases through approved third-party lenders. Financing terms are subject to lender approval and are separate from these Terms of Service.

3.2 Appointment Confirmation

You are responsible for confirming your appointment. We will provide a phone number and time window. If you need to reschedule, contact us as soon as possible. Confirmation does not guarantee exact arrival time.

3.3 Technician Arrival

Our technicians operate on a rolling schedule and may arrive within the scheduled window. We ask that you allow 30 minutes of flexibility. If a technician has not arrived 30 minutes after the end of the scheduled window, please call us immediately.

4.2 Emergency Service Cancellations

Emergency service calls (24/7) have a $150 minimum cancellation fee if cancelled less than 2 hours before technician arrival, regardless of notice period.

4.3 Cancellation by Bernie's

We reserve the right to cancel or reschedule appointments due to severe weather, emergency situations, or technician illness. We will provide notice as soon as possible and offer alternative dates.

4.4 Rescheduling

Cancellations made more than 48 hours in advance with rescheduling to another date within 30 days will not incur cancellation fees.

5.2 Equipment & Parts Warranty

Equipment and parts are warranted according to the manufacturer's warranty. We do not provide warranties beyond manufacturer specifications. All manufacturer warranties require proper installation and maintenance.

5.3 Extended Warranty Options

Extended warranty plans are available for additional cost at the time of equipment installation. These plans are through third-party providers and governed by their terms.

5.4 Warranty Exclusions

Warranties do not cover: improper maintenance, misuse, accidents, damage from power surges, acts of nature, installation defects by other contractors, or pre-existing conditions.

5.5 Maintenance Requirements

To maintain warranties, equipment must be professionally maintained according to manufacturer guidelines. Failure to maintain voids warranties.

6.2 Property Damage Liability

Bernie's maintains comprehensive liability insurance. Our liability is limited to the extent of our insurance coverage or $5,000, whichever is less, except in cases of gross negligence or willful misconduct.

6.3 System Failure Prevention

You assume all risk of system failure. We recommend: (a) regular preventive maintenance, (b) installation of backup systems for critical equipment, (c) emergency service plans for peace of mind, and (d) proper system monitoring.

6.4 Climate Control Responsibility

We cannot guarantee specific indoor temperatures or humidity levels. Our services are to repair and maintain systems to manufacturer specifications. Actual comfort depends on equipment condition, usage, outdoor temperature, insulation, and other factors beyond our control.

9.2 Property Responsibility

You are responsible for: (a) moving personal items from work areas, (b) protecting valuables, (c) securing pets, (d) disclosing any safety hazards, and (e) providing reasonable access to utilities and equipment.

9.3 Hazard Disclosure

You must disclose any known hazards including: asbestos, mold, lead paint, biohazards, pest infestations, or structural issues. Failure to disclose may result in service cancellation and full service charges.

10.2 Jurisdiction

You agree to submit to the exclusive jurisdiction of the state and federal courts located in Cook County, Illinois.

10.3 Dispute Resolution Process

Before pursuing legal action, disputes should be addressed as follows:

1. Contact our office within 10 days of the issue
2. Provide detailed description with photos if applicable
3. We will investigate and respond within 5 business days
4. If unresolved, pursue mediation or arbitration

10.4 BBB Complaint Process

For unresolved disputes, you may file a complaint with the Better Business Bureau (BBB) atwww.bbb.org

10.5 Small Claims Court

Either party may pursue claims in small claims court if the amount is within the court's jurisdiction.